cancellation Policy

Instruction on the Right of Withdrawal for Consumers

Withdrawal Instructions

A consumer is any natural person who concludes a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activity.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must inform us

Martin Diekmann
Stadlander Str. 106
26937 Stadland
Phone: 0049 – (0)151 – 11 68 6000

by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in no event will you be charged any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Model Withdrawal Form

(If you want to withdraw from the contract, please fill out this form and send it back.)

– To [Insert: Name/Company, Address of the withdrawal recipient, Email address, and, if available, the fax number]:
– I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if this form is notified on paper)
– Date
(*) Delete where inapplicable.

**Exclusion or Premature Expiry of the Right of Withdrawal**

The right of withdrawal does not apply to contracts

– for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

– for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;

– for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the contract conclusion, which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;

– for the delivery of newspapers, periodicals, or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

– for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

– for the delivery of goods if they have been inseparably mixed with other goods after delivery;

– for the delivery of sound or video recordings or computer software in a sealed package if the seal was removed after delivery.


The modalities mentioned in this section “Returns” are not a prerequisite for the effective exercise of the right of withdrawal according to the section “Instruction on the Right of Withdrawal for Consumers”.

Customers are asked to notify the seller before returning the product [Add: phone number and/or email address and/or contact page] to announce the return. This enables the seller to assign the products as quickly as possible.

Customers are asked to return the goods as a prepaid package to the seller and keep the delivery receipt. The seller reimburses the customer in advance for the postage costs upon request if these are not to be borne by the buyer.

Customers are asked to avoid damage